For our U.S. pilot launch, Theratoy is available only to families in the San Francisco. We're keeping it local so we can provide faster shipping and closer support during this first trial.

Only 50 units are available in this pilot launch. This helps us learn directly from our first families and use your feedback to improve future versions.

No problem. We offer a full refund within 7 days of delivery, as long as the toy isn't broken. You don't need to return the toy for this pilot program.

Simply email us at support@theratoy.com within 7 days of receiving your toy. We'll process your refund immediately, and the money will be returned to your card/PayPal within 3–5 business days. For families in San Francisco, we'll also pick up the toy directly from your address — no need to worry about shipping it back. We want you to try Theratoy completely risk-free and share your honest feedback.

We'll send you a short survey after your 7-day trial. Your feedback will directly help us shape the future of Theratoy.